We make every effort to ship your order as quickly as possible. After credit approval, most orders are shipped within 3 business days. After that, delivery can take from 1 to 10 business days depending on where you live. Please allow up to 10 business days for delivery of items in stock.

Express delivery is available for an additional charge.

While we make every effort not to be out of stock, occasionally we are sold out of a certain item. If an item is out of stock it will be ordered from the manufacturer. Average delivery time into our stock is 7 to 10 working days. This may affect overnight, 2nd and 3rd day deliveries.

Generaly, all orders are shipped via UPS Ground. Shipping by other means may be necessary if you are ordering light fixtures or your order is very large. We use actual cost shipping to figure your freight. Please see: BLI Policies

Applicable sales tax will be added to your order for shipments to residents of MN, IA, MO, WI, IL and KS.

If you need to cancel or make changes to an order, please contact us the same day that you placed your order at 1-800-245-5874. Many orders ship the same day, so we need to know as soon as possible that you wish to cancel or have changes.

BLI customer service hours are Monday - Friday 7:30am - 4:30pm (Central Time). You may also e-mail us at Customer Service Email. Again, please remember that most items ship within 2 to 3 business days.

We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur. Please check your product immediately upon arrival. If you receive damaged merchandise we will replace it as quickly as possible. When fixtures are delivered by a freight company please inspect your product for damage while the driver is there so that any damage can be documented on the delivery paper work.

Be sure to contact us within 24 hours of receiving delivery, and please keep all packing boxes and materials. Call 1-800-245- 5874 or Customer Service Email. BLI customer service hours are Monday - Friday 7:30am - 4:30pm (Central Time)

If you've provided a valid e-mail address when you order, you will receive an e-mail about your order. This e-mail is sent normally within a few minutes. It confirms the items ordered, recipients, and total with tax, if applicable.

If there are any problems with your order we will contact you. Otherwise your order will be delivered in the time frame explained in the first paragraph.

When trying to estimate when a package will be delivered, you should consider the following:

1. Credit card approval must be received prior to processing.
2. UPS delivers only during business hours, Monday - Friday excluding holidays.